Privacy Policy

Last updated: June 14, 2026

This Privacy Policy explains how Zaffiro Clinic collects, uses, stores, and protects personal information submitted through our website.

By using our website or submitting information through our forms, you agree to the practices described in this Privacy Policy.

1. Who We Are

This website is operated by:

Zaffiro Clinic
Rruga Emin Duraku, Tiranë, Albania
Phone: +355 69 375 8481

2. Information We Collect

We may collect personal information that visitors voluntarily submit through our website forms, phone communication, or other contact methods.

This information may include:

Name

Phone number

Email address

X-rays, images, or medical-related files voluntarily uploaded by the visitor

Information about the treatment or service requested

Messages or additional details submitted through the form

Technical information related to website usage, such as IP address, browser type, device information, cookie data, and website activity

3. Why We Collect This Information

We collect and use personal information for the following purposes:

To respond to visitor requests and inquiries

To provide preliminary information or an initial quote

To review voluntarily uploaded X-rays, images, or files for informational purposes

To contact visitors by phone, email, or other communication methods regarding their request

To improve our website, services, communication, and user experience

To manage website security and prevent misuse

To conduct analytics and marketing activities, where permitted and where consent is required

To comply with applicable legal obligations

4. Voluntary Submission of Information

Submitting personal information through our website forms is voluntary.

Visitors may choose to provide their name, phone number, email address, X-rays, or other files in order to request a quote or receive more information from Zaffiro Clinic.

If you choose not to provide certain information, we may not be able to respond properly to your request or provide an initial quote.

5. Medical and Health-Related Information

X-rays, images, and other medical-related information may contain sensitive personal data.

Zaffiro Clinic uses this information only for the purpose for which it was submitted, such as reviewing your request, providing preliminary information, or preparing an initial quote.

Online review of X-rays or submitted images does not replace an in-person consultation, clinical examination, diagnosis, or final treatment plan.

6. Legal Basis for Processing

Depending on the situation, we may process personal information based on:

Your consent when you voluntarily submit information through our website forms

Your request to receive information, communication, or an initial quote

The legitimate interest of Zaffiro Clinic in managing communication, website security, and service improvement

Compliance with applicable legal obligations

For marketing cookies or marketing-related activities, we rely on consent where required by applicable law.

7. Cookies and Marketing Tools

Our website may use cookies and similar technologies for necessary website functionality, analytics, performance, and marketing purposes.

Marketing cookies may help us understand visitor behavior, improve our advertising, measure campaign performance, and show more relevant content.

Where required, visitors may manage their cookie preferences through a cookie banner or browser settings. More information is available in our Cookie Policy.

8. How We Protect Your Information

Zaffiro Clinic takes reasonable technical and organizational measures to protect personal information submitted through the website.

These measures may include SSL encryption, secure hosting, access controls, secure website configuration, monitoring, and other necessary security implementations.

Although we take security seriously, no method of online transmission or electronic storage is completely secure. For this reason, we cannot guarantee absolute protection of information submitted online.

9. Who May Access Your Information

Personal information submitted through the website may be accessed only by authorized persons who need it for the purposes described in this Privacy Policy.

This may include members of the Zaffiro Clinic team responsible for communication, patient requests, quote preparation, or technical website management.

We may also use trusted third-party service providers for hosting, website maintenance, analytics, marketing, security, or communication tools. These providers may process data only as necessary to provide their services.

10. Sharing of Personal Information

We do not sell personal information.

We may share personal information only when necessary for the purposes described in this Privacy Policy, when required by law, or when needed to protect the rights, safety, or security of Zaffiro Clinic, our visitors, or others.

11. Data Retention

We keep personal information only for as long as necessary for the purposes for which it was collected, including responding to inquiries, managing quote requests, maintaining records, improving our services, and complying with legal obligations.

When personal information is no longer needed, we take reasonable steps to delete, anonymize, or securely store it according to applicable requirements.

12. Your Rights

Depending on applicable data protection law, you may have the right to:

Request access to your personal information

Request correction of inaccurate or incomplete information

Request deletion of your personal information

Withdraw consent where processing is based on consent

Object to certain types of processing

Request restriction of processing in certain cases

Ask questions about how your information is used

To exercise these rights, you may contact Zaffiro Clinic using the contact details listed below.

13. Children’s Privacy

Our website is intended for general audiences. If a person under the age of 18 submits medical-related information, a parent or legal guardian should be involved in any communication, consultation, or treatment decision.

We do not knowingly collect information from minors without appropriate consent where required.

14. International Visitors

If you contact Zaffiro Clinic from outside Albania, your information may be processed in Albania or through third-party service providers that may operate in other countries.

By submitting your information, you understand that your data may be processed according to this Privacy Policy and applicable data protection requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised “Last updated” date.

We encourage visitors to review this page periodically.

16. Contact Us

For questions about this Privacy Policy or the way your personal information is handled, you may contact us at: